FAQ

ORDERING

How do I get started with Farm To Fork Meals?

Here are the key steps to the process:

1.
Sign Up: To get started, you’ll first need to “Sign Up” by creating an account. Follow the link to sign up at the top of this page, or simply click here.
2.
Pick a Meal Plan: You will then need to pick a meal plan that best fits your dietary needs and lifestyle, and choose the number of meals you would like to be delivered each day. You have the option of selecting to receive 2 or 3 meals daily. Keep in mind, there is a 2 meal minimum per day, but you can always add as many meals as you wish after signing up.
3.
Finalize Details: After selecting your meal plan, you will need to review and “finalize” your order. Here, you can change your plan selection or add another person or meal plan to your account by clicking on “Add Meal Plans ”. You don’t need separate accounts! Once you finalize your delivery address and billing information, you will be directed to your Member’s Account Area where you can update information, change your delivery preferences, choose your weekly meals, or pause your meal plan for an upcoming week.

How do I pause my meal plan?

You are able to pause your calendar for one week at a time. To do this, simply go the "My Meals" page and press the Pause button.

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Please note: When you pause your calendar, it will pause for the upcoming week. This must be done before the cutoff time on Friday at 12 PM.
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Futher Note: Your pause is only set to one week. When new calendars are published, all paused calendars are set to the default settings. Should you want to pause again, please do so for that week before the cutoff.

My Allergies and/or Dislikes

How do I specify my allergies and dislikes?

Your allergies and dislikes are set individually for each meal plan you are subscribed to. This way, a user that has more than one meal plan can customize each plan with different allergies and dislikes. In order to update your preferences, log in to your dashboard and click on the "My Meal Plans" link. You will see a list of all of your active meal plans. Click on the "Edit" button next to the meal plan you'd like to update, and a pop-up will show that allows you to make several changes to your plan, including your allergies and dislikes. You will be able to choose up to 3 items from the list provided. Make sure to save your meal plan edits after you make any changes.

How do you consider my allergies and dislikes when making my meal schedule?

We take our customers' allergies and food preferences very seriously. When you specify an allergy, our system will check the standard schedule for the week and automatically swap out any meals that conflict with your allergies and dislikes. We make every effort to simplify this process for you, but can not guarantee that every meal delivered will be free of allergens. If you have a serious allergy, please check carefully the ingredients of each meal before eating. If you notice that our system is not handling your allergies properly, please contact us immediately so that we can troubleshoot for you!

Delivery

What is the delivery fee?

There is a $16.00 per week delivery fee. If you would like to pick up the meals directly from our store, this fee will be waived. Please contact support after signing up to switch your account to in-store pickup.

What is our delivery range?

We deliver to Broward, Palm Beach and Dade Counties for our Miami location.

What time will my delivery arrive?

Miami/Broward/Palm Beach: We deliver before 7:00 AM on Mondays and Thursdays.

When you sign up, a representative will be available to discuss your delivery schedule with you. If you require mid-day deliveries or would like to pick up your food directly in our store, we will be happy to accommodate you.

Do I need to be home for my delivery?

No. We will drop off your meals in an insulated bag with ice packs and reheating instructions.

What do I do with my bag and icepacks?

We ask that you please leave your used insulated bag and icepack outside your home for us to pickup upon delivery of your next order.

Can you delivery elsewhere besides my home?

Yes. We will deliver your food wherever you are, as long as you are within the guidelines of our delivery range (see above for delivery range information).

Meals

How do I reheat my meals?

We here at Farm to Fork Meals thoroughly believe that food gets reheated at a much higher quality in the oven than in your microwave. That is why we specially designed packaging that is geared towards oven use. You simply remove the paper description label from the packaging and place the entire package (plastic and all) in the oven at 350 degrees for 15 minutes. However, if you are in a pinch and need to use the microwave, simply remove the paper description label, vent the plastic covering (either by tearing up a corner or poking a few holes in the plastic), and microwave on high for 2 minutes.

Is the nutritional value labeled on our meals?

Yes, for our traditional and fit meal plans the nutritional label is provided.

How long do the meals last and can I freeze them?

Typically, your meal should last 4-5 days in the refrigerator and can be frozen within that time frame for up to a month.